Privacy Policy

TRIOSYS INTERNATIONAL MARKETING SERVICES PVT LTD ("the Company", "we", "us") respects your privacy. This policy explains what personal data we collect through our website www.timspl.com, why we collect it, how we use and protect it, and the choices and rights you have.

1. Who we are

TRIOSYS INTERNATIONAL MARKETING SERVICES PVT LTD is the data fiduciary (data controller) for personal data collected through this website.

2. What we collect

We collect only the information you choose to give us when you send an enquiry through our contact form or contact us by email or phone:

• Your name, company name and business email address
• Your phone number (optional)
• Your market focus and the details you share about your products, services and business objectives

Please do not include sensitive personal information (such as financial, health or identity document details) in your enquiry.

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages requested. This is used only to deliver the website securely and to protect it against misuse.

3. Cookies and tracking

Our website does not use cookies, analytics, advertising trackers or social media plug-ins, and it does not load content from third-party services when you browse it. If you choose to open our location in Google Maps or to chat with us on WhatsApp, you leave our website, and the privacy policy of Google or WhatsApp applies to that service. Messages you send us on WhatsApp are used only to respond to you.

4. Why we use your information

• To respond to your enquiry and discuss how we may support your business
• To follow up on a business conversation you have started with us
• To keep a record of our business communications
• To meet our legal and regulatory obligations

We process this information on the basis of the consent you give when you submit the form and, where applicable, to take steps at your request before entering into a business engagement. We will not use your details for unrelated marketing without your permission.

5. Who we share it with

We do not sell or rent your personal data. We share it only with:

• Service providers that help us run the website and receive enquiries, such as our web hosting provider and our form-delivery service, which act on our instructions
• Professional advisers or authorities where required by law

Some of these providers may store or process data outside India. Where this happens, we take reasonable steps to ensure your information is protected in line with this policy and applicable law.

6. How long we keep it

We keep enquiry details only for as long as needed to respond to you and manage any resulting business relationship, and then for a reasonable period for our records or as required by law. After that, we delete it.

7. How we protect it

Our website is served over a secure, encrypted (HTTPS) connection and uses strict security settings. Access to enquiries is limited to people who need it to respond to you. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

8. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal data we hold about you and how it is used
• Ask us to correct, complete or update it
• Ask us to delete it
• Withdraw your consent at any time (this does not affect anything done before you withdrew it)
• Raise a grievance with us, and, if it is not resolved, with the Data Protection Board of India
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity

If you are in the European Union, the United Kingdom or another region with its own data protection laws, you may have similar rights under those laws, including the right to object to processing and to complain to your local data protection authority.

To exercise any of these rights, email us at info@timspl.com. We will respond within a reasonable time and may need to verify your identity first.

9. Grievance contact

For any questions or concerns about this policy or your personal data, contact us at info@timspl.com or +91 94216 35952, or write to the address in section 1.

10. Children

Our website and services are intended for businesses. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.